|
Here is how our shipping process works. Once you place an order, we will
calculate the shipping and handling cost based on the size of the item or items
and the delivery location. For your convenience, we offer several delivery
options for our larger, oversized products. Our standard shipping charges are based on
Premium Inside delivery (delivery inside the front door) which generally costs
between $215 and $350 for a crib and dresser combined. We also offer a less
expensive Standard Curbside delivery which reduces the shipping charges by $70.
Standard Curbside only delivers your furniture to the curb, and the driver may
require assistance with unloading. We recommend that you have help available
if you choose this option. The third shipping option, available to most areas
of the country, is a more expensive White Glove service, which increases the
shipping charges by $70. White Glove includes delivery inside the front door
to your room of choice, unpacking, and debris removal. Unassembled pieces and
smaller items, like cribs, playtables, and stools, typically ship via DHL and are
charged accordingly. If you have special delivery needs, please call us.
Depending on your area of the country, it may take up to 14 days to deliver
your furniture. We will request the freight company to contact you in advance,
but not all carriers do.
if you have any questions at all please call us at 877-5-ducduc or
212.226.1868.
before you sign for the delivery, it is important to inspect
the packaging for any potential damage that may have occurred while in transit.
it is normal for the packaging to show some wear. however, if there is visible
damage to the furniture, refuse delivery of the order and contact us. please
have your order number available when you call.
also, please retain all packaging until you have fully inspected your furniture.
we stand behind all our products and will accept any product for exchange, credit,
or refund if it is defective or does not conform to your order. we ask that
your return be complete and in like new condition with all original packaging.
items returned incomplete may be assessed a restocking fee.
please note: oversize items cannot be shipped to alaska, hawaii, u.s. protectorates
and territories, or apo/fpo addresses. at this time, delivery is limited to street
addresses in the 48 contiguous united states and canada. For international shipments, customers are responsible for any additional customs fees, duties, destination charges, terminal and storage fees, and related taxes.
|
shipping info
